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Customer Fulfillment Rep 2

Alpha Technologies, Bellingham, WA, United States
Employer Description

Alpha Technologies, which provides world-class powering solutions, seeks a Customer Fulfillment Rep 2 for its team in Bellingham, WA.  This position will be responsible for managing entry level tier accounts; typically accounts valued at up to $50K in annual revenue. Continues to provide administrative support: Routes inbound calls within department. Manages CFR staffing, maintains filing systems and PO routing and tracking. Prepares daily reports. Assists customers and Account Specialists as required to support the business operations for the Customer Fulfillment department.


Job Description



  • Verify correct sales price and terms on purchase/sales orders and create new part numbers in SAP as required
  • Develop relationships with respective accounts; provide timely order status information to the account and to the outside sales force
  • Support the outside sales force and assist them in managing the customer relationship
  • Manage ORC orders up to $20K
  • Interface with Applications Engineering to match quotes with purchase orders and enter new part numbers into SAP for products being ordered that are not established in the system
  • Develop logistics skill set for managing complex international shipments as required
  • Verify accuracy of customer purchase orders and enter sales orders into SAP
  • Manage and correctly route inbound customer call activity
  • Provide timely and accurate responses to customer inquiries relating to order status
  • Learn technical aspects of the products being sold within the applicable department
  • Provide customer order information to departments within the company, including shipping, receiving, accounting and purchasing/planning
  • Prepare daily reports, to include PO metrics report, Backlog report and the Shipped Not Invoiced report
  • Assist in answering overflow calls and provide back-up for absent co-workers
  • Perform administrative duties as needed including manage the In/Out board, coordinate timesheets and vacation schedules, maintain order filing system, route inbound PO's and other customer-specific documents to the correct department
  • Complete special projects as required by management or Account Specialists



Job Requirements

Requirements and Skills:


Education: High School Diploma or equivalent

Experience: 1 - 2 years in field of: customer service or technical (electronics, communications, etc.)

Supervisory Experience:  N/A



  • Excellent record of attendence
  • Will work on-site (no tele-commuting)
  • Ability to speak/read/write English
  • Detail oriented with strong organizational skills
  • Work well under pressure
  • Current driver’s license and acceptable driving record
  • Strong reading, writing, and math skills
  • Ability to positively interface with both internal and external customers
  • Ability to work independently on project assignments
  • Excellent communication skills
  • Ability to interact with customers and all levels of staff
  • Ability to follow up and seek resolution to customer problems
  • Positive attitude toward problem-solving
  • Record of superior attendance



PC Application Skills:

Basic level:      PowerPoint, Adobe

Intermediate level:   Word, Excel, Outlook

Advanced level:



Travel Requirements:  N/A




  • ERP/SAP experience
  • Multi-lingual skills; Spanish preferred
  • Demonstrated knowledge of Alpha product lines and processes
  • 2 year degree


No phone calls please.  Equal Opportunity Employer


To Apply:


E-mail resume to: opportunities@alpha.com or fax resume to: 360-392-2148. For more info on The Alpha Group, visit www.alpha.com


The Alpha Group offers a competitive package of employee benefits, including:

  • A comprehensive healthcare plan with dental, prescription and vision coverage
  • Company paid group life/AD&D insurance, an Employee Assistance Program and a voluntary life insurance, short-term disability and long-term disability program
  • Flexible spending plans for Healthcare and Dependent Care, including a substantial company contribution available toward annual licensed childcare costs
  • A robust 401(k) plan with varied investment options. Alpha contributes matching dollars annually at the discretion of its trustees
  • An annual tuition reimbursement program to encourage learning and growth
  • Eight paid holidays each year
  • Up to two weeks of vacation time accrued annually at the start of employment and sick time



08 January 2019
07 February 2019
Two-Year Associate or Foundation Degree
Administration / Clerical