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Cloud Support Engineer/Cloud Engineer

Emergency Reporting, Bellingham, WA, United States
Employer Description

OUR PASSION
Our team at Emergency Reporting works hard to empower first responders with powerful station management tools. We provide users with awesome features, in-depth support, and easy-to-use web and mobile apps.  We serve customers around the world, ranging from small rural fire districts, multi-station agencies, counties, metros and the Department of Defense. What we make here every day really matters, we make it easier for firefighters to save lives and property. Interested in learning more? Check out our story. 

OUR ORGANIZATION
Emergency Reporting was locally founded in 2003 as the first cloud-based reporting and records management system for fire and EMS service. Today more than 80,000 first responders across the country trust Emergency Reporting to make incident reports quick and easy, and to help manage their station operations every day. 

OUR CORE VALUES
Emergency Reporting is committed to providing an outstanding product and world-class service and support. Our business measures each decision against our core values to ensure the best possible outcome for all our customers and employees:
* Industry Integrity
* Consistent Innovation
* Team Appreciation
* Ongoing Relevance
* Fire Service Advocacy
* Responsible Stewards

OUR WORKPLACE
Our business Agile principles and value on career growth make us the best choice in your next career move. Emergency Reporting has a casual dress work environment and is located in the Barkley Village close to walking trials, food and entertainment. Our family-friendly environment provides great pay and benefits (insurance, retirement and generous paid time off). 

 

Job Description

TO APPLY, PLEASE GO TO: https://recruiting.paylocity.com/recruiting/jobs/List/2834/Backdraft-OPCO-LLC

JOB SUMMARY

Emergency Reporting is a leading records management solution for Fire and Emergency Services. As a SaaS company, our software and IT departments work collaboratively to provide a highly available, reliable, and secure platform for every one of our customers; from volunteer fire departments in small towns, to large metropolitan fire agencies. Our cloud-based software is born from the fire departments we serve and help to keep us grounded.

As a member of the IT team at Emergency Reporting, you will be asked to contribute to the daily operations of the IT team, and to participate in long-range planning for the team and the company. Our solution utilizes industry leading technologies, such as Azure IaaS, to provide our cloud infrastructure. You will have the opportunity to be directly involved in the implementation of new technologies within IT, and to collaborate with the software development team to enable completely new capabilities that our customers need.

This is a key role within ER, and the right candidate will have the experience, skills, and judgement to become a vital resource for colleagues across the company. In this role, you will have the support of your peers and your leadership team to expand your knowledge and skills, and you will have the ability to make a big difference for our customers and the communities they serve.


RESPONSIBILITIES OF ALL EMPLOYEES

Strive to support and exhibit ER’s company values and culture.
Adhere to applicable policies and procedures.

RESPONSIBILITIES OF EVERYONE IN THIS DEPARTMENT

Work towards objectives of security, availability, and performance.
Participate in on-call rotation.
Clearly communicate problems with your team or to your manager.
Uphold and adhere to team policies, procedures, and responsibilities.

ESSENTIAL JOB FUNCTIONS

Design and implement new IT infrastructure to support evolving business requirements.
Enhance and improve ER’s processes and automation in support of business objectives.
Develop and document security practices in collaboration with the Senior Security Analysts (SSA).
Actively participate in the conversations and project reviews with key customers.
Actively participate in auditing and security processes.

As needed, you will:
Support the daily operations of ER’s production and pre-production data centers, including monitoring systems, checking status of backups, and participating in incident responses.
Configure and maintain routers, firewalls, load balancers, switches, VPN systems, encryption certificates, and other related networking technology or appliances.
Configure and maintain web servers, file servers, domain controllers, databases, and any other server in the ER environment. Includes physical computers, virtual servers running on ER hardware, and cloud servers and services.
Perform system upgrades by gradually moving to the next generation(s) of the Windows operating system and database server products.

OTHER JOB FUNCTIONS

Participates in assessment of new technologies.
Attends all hands meetings, company trainings, manager meetings, or other company events.
Assists in office IT issues as needed.
Performs other duties as assigned by the IT Manager.

REQUIRED QUALIFICATIONS – KNOWLEDGE, SKILLS & ABILITIES

Demonstrated passion and excellence in problem solving and troubleshooting.
Demonstrated experience resolving IT issues.
Customer Service experience in some context.
Eagerness to learn how to manage computing and networking infrastructure.
Interest in DevOps and computing automation in general.
Excellent communication and collaboration skills.
Experience working in teams.
Ability to thrive in an environment that values autonomy and initiative.
An enthusiasm for learning and solving complex problems.
A desire to invest in yourself and a team over time - we're in it for the long haul.

PREFERRED EXPERIENCE

Experience as an IT professional.
Experience programming or scripting.
Experience administering websites, such as Windows/IIS/SQL or LAMP.
Experience with cloud services, such as AWS, Azure, GCP.
Experience with containers, such as Docker.
Experience with container orchestration system, such as Kubernetes.
Experience delivering SaaS, logging, monitoring, and troubleshooting.
Experience with CI/CD practices and tools.
Experience with APIs, microservices architecture, databases, message queueing etc.
Experience with agile methodologies and practices.
Clear understanding of application lifecycle development (SDLC).
Cloud skills certification, such as Azure Administrator Associate, Azure Developer Associate, Azure DevOps Engineer Expert, AWS Cloud Practitioner, AWS Solutions Architect, AWS SysOps Administrator, AWS Developer, AWS Solutions Architect, AWS DevOps Engineer or similar.

SPECIAL REQUIREMENTS

Incumbent is subject to a background check and appropriate security clearances.
Must have a valid driver’s license.
Visa sponsorship is not available for this position.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Travel: Some travel may be required.
Mobility: Work is performed in an office setting and requires working on the computer for long periods of time. Must be able to move throughout the office to interact with employees.
Hearing: Must be able to hear verbal conversations over the phone, using collaboration tools, and in-person with background noise.
Vision: Must be able to consistently identify objects and persons at a distance and read fine print on various forms.

JOB DETAILS
POSTED
27 January 2020
CLOSES
26 February 2020
JOB TYPE
Full-Time
PREFERRED EDUCATION
High School
ANNUAL SALARY (US Dollars)
Open
INDUSTRY
Software
LOCATION
Bellingham