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IT TECH I

Emergency Reporting, Bellingham, WA, United States
Employer Description

OUR PASSION
Our team at Emergency Reporting works hard to empower first responders with powerful station management tools. We provide users with awesome features, in-depth support, and easy-to-use web and mobile apps.  We serve customers around the world, ranging from small rural fire districts, multi-station agencies, counties, metros and the Department of Defense. What we make here every day really matters, we make it easier for firefighters to save lives and property. Interested in learning more? Check out our story. 

OUR ORGANIZATION
Emergency Reporting was locally founded in 2003 as the first cloud-based reporting and records management system for fire and EMS service. Today more than 80,000 first responders across the country trust Emergency Reporting to make incident reports quick and easy, and to help manage their station operations every day. 

OUR CORE VALUES
Emergency Reporting is committed to providing an outstanding product and world-class service and support. Our business measures each decision against our core values to ensure the best possible outcome for all our customers and employees:
* Industry Integrity
* Consistent Innovation
* Team Appreciation
* Ongoing Relevance
* Fire Service Advocacy
* Responsible Stewards

OUR WORKPLACE
Our business Agile principles and value on career growth make us the best choice in your next career move. Emergency Reporting has a casual dress work environment and is located in the Barkley Village close to walking trials, food and entertainment. Our family-friendly environment provides great pay and benefits (insurance, retirement and generous paid time off). 

 

Job Description

CHECK US OUT
To find out more about the IT TECH I position with Emergency Reporting and apply, please visit our career's page at https://recruiting.paylocity.com/recruiting/jobs/List/2834/Reporting-Systems-Inc

 

JOB SUMMARY

Emergency Reporting is a leading records management solution for Fire and Emergency Services. As a SaaS company, our software and IT departments work collaboratively to provide a highly available, reliable, and secure platform for every one of our customers; from volunteer fire departments in small towns, to large metropolitan fire agencies. Our cloud-based software is born from the fire departments we serve and help to keep us grounded.

This position provides a fully operational helpdesk to the employees of Emergency Reporting and by special request for contracted individuals. An IT Tech 1 is expected to assist other IT Admins as needed and can be asked to administrate assigned projects. This position oversees the operability and security of the office environment.

 

RESPONSIBILITIES OF ALL EMPLOYEES

  • Strive to support and exhibit ER’s company values and culture.
  • Adhere to applicable polices and procedures.

RESPONSIBILITIES OF EVERYONE IN THIS DEPARTMENT

  • Work towards objectives of security, system availability, and performance.
  • Ensure availability and timely response for off-hour emergency issues.  
  • Clearly communicate problems to your team or to your manager.
  • Uphold and adhere to team policies, procedures, and responsibilities.

ESSENTIAL JOB FUNCTIONS

Help Desk

  • Works on assigned Help Desk tickets for IT services at main office site, including email, phone, voice messaging, desktop support, enterprise applications, and other IT related tasks.
  • Responsible for working assigned Help Desk tickets and escalating issues to the IT Manager or others as needed. 
  • Interacts with internal clients on all levels to help resolve IT-related issues and provide answers in a timely manner.
  • Documents work done in Help Desk Tickets.

Security

  • Reviews STIG security compliance and helps with keeping STIG compliance.
  • Maintains and updates user and administrative policies, as assigned.
  • Helps educate users of basic security threats to prevent user mistakes.
  • Reports any security problems to IT Manager.
  • Request authorization from IT Manager before changing user permissions or making any unapproved changes.

Projects

  • Work on projects as assigned by the IT Manager. Projects may also come in as Help Desk tickets, verbal, or written requests.
  • Documents projects - items such as settings, configurations, known problems, and any other relevant information.

OTHER JOB FUNCTIONS

  • Arrive on time ready to work and alert IT Manager in advance of schedule problems.  
  • Participates in assessment of new technologies.
  • Attends all hands meetings, company trainings, IT meetings, or other company events, as requested by IT Manager.
  • Assists in IT issues as needed.
  • Performs other duties as assigned by the IT Manager.
  • Assists with day to day facilities work as assigned.
 

 

Job Requirements

QUALIFICATIONS – EDUCATION, LICENSES & EXPERIENCE

  • Associates or bachelor’s degree in computer science, information systems, or other IT related field. 
  • Experience with computer and network security.
  • Two or more years’ experience with computers. 
  • Experience in IT.
  • Other combinations of education and experience that provide the incumbent with the necessary qualifications may be considered.

QUALIFICATIONS – KNOWLEDGE, SKILLS & ABILITIES

  • Goals- and results-oriented, with a passion for excellence.
  • Effective written and verbal communication and interpersonal skills. 
  • Organized and detail- and accuracy-oriented, including ability to effectively document and resolve issues.
  • Able to learn and adapt to changing technologies and procedures.
  • Able to be a competent, effective, and collaborative team player.
  • Demonstrated ability to take initiative, problem solve and work independently. 
  • Demonstrated ability to thrive in a fast-paced environment. 

SPECIAL REQUIREMENTS

  • Incumbent is subject to a background check and appropriate security clearances. 
  • Must have a valid driver’s license.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

  • Travel:  Some travel may be required. 
  • Mobility: Work is performed in an office setting and requires working on the computer for long periods of time.  Must be able to move throughout the office to interact with employees.  
  • Hearing: Must be able to hear verbal conversations over the phone, using collaboration tools, and in-person with background noise. 
  • Vision: Must be able to consistently identify objects and persons at a distance and read fine print on various forms. 
JOB DETAILS
POSTED
21 October 2019
CLOSES
20 November 2019
JOB TYPE
Full-Time
PREFERRED EDUCATION
Two-Year Associate or Foundation Degree
ANNUAL SALARY (US Dollars)
Open
INDUSTRY
Software
LOCATION
Bellingham