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Technical Support/Applications Support Specialist

City of Bellingham, WA, Bellingham, WA, United States
Employer Description

Build your career, serve your community

About Bellingham:  On the shores of Bellingham Bay with Mount Baker as its backdrop, Bellingham is the last major city before the Washington coastline meets the Canadian border. The City of Bellingham, which serves as the county seat of Whatcom County, is at the center of a uniquely picturesque area offering a rich variety of recreational, cultural, educational and economic activities. 

City Services:  The City provides a full range of municpal services that include public safety, culture and recreation, activities, economic development, street and multi-modal transportation infrastructure, and general administrative services. 

Great benefits:  We offer employees an excellent benefit program including medical, dental and vision coverage for employees and their dependents, plus life insurance and long term disability for employees. The package includes generous paid leave provisions, including vacation, holidays and sick leave. City employees participate in the Washington State Retirement System with joint contributions by the City and the employee.  

Current job openings

Job Description

Current position opening is for a Mobile Technology Support Specialist within the Information TechnologyDepartment.  The position is classified as a Technical Support/Applications Support Specialist.

Technical Support/Applications Support Specialist:

The Technical Support/Applications Support Specialist performs work in two different functional areas. Time is divided between technical support for City employees using client computers and mobile devices, and support for assigned applications. 
 
For Technical Support Duties: performs a variety of work for City departments including troubleshooting, diagnosing and resolving problems with client computers, mobile devices, peripherals, operating systems, local area networks (LAN's), wireless networks (WiFi), mobile broadband, and virtual private networking (VPNs). Assists City employees with questions and problems they have using a variety of client applications and provides instruction on software capabilities.
 
On Major Information Technology Systems: performs technical evaluation, installation, maintenance, and support for a variety of applications. Provides professional-level systems administration and consultative support under minimal supervision. Provides leadership in researching and identifying appropriate technology solutions to business function needs and requests. Draws from expressed needs and solutions of all clients at all levels of the organization. Coordinates with City departments on implementation and maintenance of major systems. Collaborates with application/database/network technical staff to engineer and implement solutions. Researches and recommends best practices and new technologies. May provide back up support for major city systems. Develops detailed requirements, analysis and recommendations on potential software acquisitions.

 

Job Requirements

See job posting and detailed job requirements

Application deadline - UPDATED:  Monday June 3, 4:30pm

JOB DETAILS
POSTED
17 May 2019
CLOSES
16 June 2019
JOB TYPE
Full-Time
PREFERRED EDUCATION
High School
ANNUAL SALARY (US Dollars)
Starting From: 5442
INDUSTRY
IT
LOCATION
Bellingham