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Implementation Consultant
Posted date [10/23/17] (ID: 432)

Implementation Consultant

HighJump is a global provider of a unique blend of logistics and supply chain essentials including 3PL, transportation, and warehouse and inventory management.  HighJump serves the evolving and increasingly complex requirements of medium to large corporate operations.  Through a corporate culture of innovation, HighJump strikes the perfect balance among client’s satisfaction, employee fulfillment, and shareholder value through our accelerated logistics and warehousing services.


HighJump currently has a position open for an Implementation Consultant in our Bellingham, WA office. This position is responsible for the implementation of HighJump software solutions. Implementation tasks typically include the installation, configuration and testing of deployed software products as well as training client personnel on the use and administration of the software products. The successful candidate will have a proven ability to identify new product or service opportunities and ensure any obstacles or risk factors that may cause undesirable results or an unsatisfied customer are communicated effectively to the Project Manager and other key members of the implementation team.

 

This position is predominantly responsible for implementation of add-ons, such as parcel shipping, business analytics, quality assurance validation and other applications within the HighJump suite of Supply Chain and Networking solutions.  Implementation Consultants participate in learning and developing a repeatable implementation map for new products released to the HighJump Business Unit.  Implementation Consultants may also participate in drafting and/or updating installation documentation.  

 

Responsibilities
 

  • Work with project team to understand project scope, business requirements and project timeline

  • Deliver committed scope items assigned to implementation consultant

  • Deliver suggestions to customers on how to better leverage software solutions given customer requirement and environmental factors

  • Install HighJump software solutions as defined in the project scope

  • Configure HighJump software solutions based on customer requirements as defined in the project scope and based on the results of business process review with customer

  • Train customer on general usage and administration of software products installed

  • Suggest / Define customer test cases for software products installed

  • Assist customer with executing test cases

  • Log time accurately and according to company policy for all services activities in our billing system

  • Deliver timely communication status for work packages assigned during project execution

  • Maintain/Update project open issue lists

  • Analyze issues that surface during project execution and make recommendations to the project team

  • Travel to customer sites and/or other offices as needed

  • Participate in training and mentoring partners and colleagues on Essentials applications

  • Assist with customer support of Essentials software when needed

 

 

Requirements

 

  • Bachelor of Science or business degree from an accredited educational institution, and/or 3 years of professional work experience in an IT role and or software industry

  • Strong technical acumen with ability to communicate business needs effectively

  • Effective troubleshooting and problem solving skills

  • Excellent Communication and interpersonal skills

  • Ability to multi-task and manage competing priorities

  • Ability to learn quickly and establish realistic yet aggressive timeframes

  • Proficient working knowledge of:

  • MS Windows Applications (i.e., OS, Office, etc.)

  • MS SQL

  • MS IIS knowledge an asset

  • Experience with Supply Chain Execution software an asset

  • Shipping and warehousing experience an asset

  • SaaS and Cloud deployment experience an asset

  • Occasional travel to customer sites and partner events are estimated to be less than 25%

 

What We Offer

  • Values and best business practices

  • Unique culture and awesome work environment! We like to have fun!

  • Comprehensive benefit package with 401k employer match program

  • Career development opportunities


For consideration, please apply directly via our careers page: http://www.highjump.com/company/careers

Our nation’s military veterans represent the top talent this country has to offer.  They bring meaningful skills to the workplace and are assets to our company.  We encourage U.S. Military Veterans to apply.

HighJump is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran

Post Details
Job Title Implementation Consultant
Location Bellingham
Industry Software
Job Type Full-Time
Job Level Experienced (Non-Manager)
Compensation
Application Deadline
Contact
Posted By Katie Tucker
Email katie.tucker(at)highjump.com
Phone
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