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Technical Services Representative 2
Posted date [10/23/17] (ID: 438)
Alpha Technologies, which provides world-class powering solutions, seeks a Technical Services Representative for its team in Bellingham, WA. This person performs all administrative support activities in the Technical Services Admin department.


• Route technical help requirements to appropriate tech support personnel
• Initiate and track RMAs and warranty authorization for authorized service providers (ASP) when appropriate
• Provide administrative support to field staff and ASPs
• Track customer feedback process (CFP) as required
• Assist Technical Services department in providing parts, spares, and replacements to field staff, and program and product management in support of field operations
• Prepare orders for parts and replacement items, obtain lead-times, and track orders for delivery
• Assist co-workers in identifying customer needs
• Make routine recommendations related to process improvements

Additional Responsibilities may include:

• Assisting in the logistics coordination for the service depots
• Maintaining data related to material management for service depots

Requirements and Skills:

Education: High School Diploma or equivalent

Experience: 2 - 4 years in field of customer service

• Excellent record of attendance
• Ability to speak/read/write English
• Detail oriented with strong organizational skills
• Work well under pressure
• Ability to work on assignments that are complex in nature where judgment and initiative are required in resolving customer and procedural problems

PC Application Skills:
Basic level: Word, Excel, Access


• Working knowledge of Alpha procedures and Alpha products
• Prior SAP experience

No phone calls please. Equal Opportunity Employer

To Apply:
E-mail resume to: opportunities(at)alpha.com or fax resume to: 360-392-2148. For more info on The Alpha Group, visit www.alpha.com

The Alpha Group offers a competitive package of employee benefits, including:
• A comprehensive healthcare plan with dental, prescription and vision exam coverage
• Company paid group life/AD&D insurance, an Employee Assistance Program and a voluntary life insurance, short-term disability and long-term disability program
• Flexible spending plans for Healthcare Reimbursement and Dependent Care, including a substantial company contribution available toward annual licensed childcare costs
• A robust 401(k) plan with varied investment options. Alpha contributes matching dollars annually at the discretion of its trustees
• An annual tuition reimbursement program to encourage learning and growth
• Eight paid holidays each year
• Up to two weeks of vacation time accrued annually at the start of employment and sick time
Post Details
Job Title Technical Services Representative 2
Location Bellingham
Industry Administration / Clerical
Job Type Full-Time
Job Level Experienced (Non-Manager)
Compensation DOE
Application Deadline
Posted By Alpha Technologies Inc.
Email opportunities(at)alpha.com
Alpha Technologies

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